01Before the interview
Before the interview, Rachel presses record.
She records from her computer, or in the room. No bot joins.
10:00 · Before the interview
Interview transcription for user and customer interviews: you listen, Lynkk writes.
Lynkk records your interview and turns it into text. You see every word, who said it, and the main points.
Meet Rachel
How UX researchers transcribe user interviews
Rachel designs apps at Greenway Foods LLC. Her interview notes only have short phrases, not the customer's real words.
Before, during, after
Record user interviews on Zoom, Meet or in person
Use the Mac app, record interviews from your browser with the Chrome extension, or send the bot to Zoom interviews and Google Meet calls.
02During the interview
During the interview, Rachel just listens.
She looks at the person, not her notebook.
10:08 · During the interview
03After the interview
After the interview, the text is ready.
Lynkk labels who said each line and lists the main points.
10:41 · After the interview
The note
User interview transcript example
Rachel can click any line to hear that moment again.
Customer interview, onboarding
Zoom41 min2 speakers
08:12 / 41:00
Transcript
- Rachel What made you look for something new?
- Customer Setting up took our team two weeks. Half of them gave up.
- Rachel Where did they give up?
Main point
New teams give up during setup.
Still open
Which setup step loses the most people?
Before you record
User interview consent script
Read it once the recording has started, so the yes is on the recording too.
Questions
User interview transcription FAQ
Is Lynkk an interview transcription service?
It's software, not a human service. Lynkk records the interview and writes the text for you, with each speaker labelled.
Can I record an interview in person?
Yes. Record the room with the Mac app or the web app.
Is Lynkk one of those user research tools that sorts themes?
No. Lynkk doesn't tag themes. Instead, you ask questions across all your interviews and get answers with sources.
Which languages can the interview be in?
English, Hindi, Hinglish, Spanish, French, German, Portuguese, Italian, Dutch, Japanese, Chinese, Korean, Arabic and Russian, with Tamil, Telugu, Marathi and Bengali in beta.
Do I need permission to record?
Yes. Always ask the person first, and tell them how you will use the recording.
More use cases
Other conversations people record with Lynkk.
Or see all Lynkk use cases on one page.
User interviews
Be like Rachel. Look at the person, not your notebook.
Try Lynkk on your next interview. It's free to start.