Support

admin@lynkk.ai reaches the team directly. We answer within one business day on weekdays, and usually a good deal faster.

It saves a round trip if you include: what you were doing, what you expected, what happened instead, and roughly when. If it involves a specific meeting or note, the link to it helps. If it involves Slack, tell us your workspace name.

A few things answer themselves, and the FAQ covers most of them:

• The bot did not join a meeting. Check that your calendar is still connected under Integrations, and that the event has a meeting link on it.
• Notes are missing or empty. Recording and transcription can lag a few minutes behind a long call. If the note is still empty an hour later, that is a bug and we want to hear it.
• Ask Lynkk cannot find something. It only searches your own notes, so anything recorded by a colleague and never shared with you is not visible to it.
• Billing and refunds. See the refund policy, then write to us.

The Slack app answers questions about your meetings from your own Lynkk notes. Two things account for most of what goes wrong with it:

• The bot asks you to link an account. That is expected the first time. Each person links their own Lynkk account once, because the bot only ever answers from that person's notes. Open the Lynkk app in Slack and use the Home tab if the button in your messages has expired.
• Nothing happens when you mention the bot. Lynkk has to be in the channel, and the question has to start with a mention. In a direct message you can just type.

Answers are generated by AI and can be wrong or incomplete, so check anything that matters against the note the answer cites. More detail on what we do with Slack data is in the privacy policy.

Email admin@lynkk.ai with "security" in the subject and we will come back to you quickly. Please do not open a public issue for anything exploitable. Our approach to security is described on the security page.

You can delete individual notes in the app, and closing your account removes your data on the schedule set out in the privacy policy. If you would rather we did it for you, or you want an export first, write to admin@lynkk.ai and we will action it within 30 days.