01Every call recorded
First, every customer call is recorded.
Sales calls, interviews and a focus group in the office. Lynkk writes a meeting summary for each one.
Mon · Every call recorded
Use cases · Customer research
AI for marketing teams: hear the voice of customer in every call.
Lynkk records your customer calls and focus groups. Then you can ask what customers said, and see their exact words.
The story
Meet Sarah
Sarah is the marketing manager at Brightpath Software LLC. She is rewriting the company website. She wants it to sound like the customers, not like the company. She wants to use AI for marketing, but only if it helps her hear real customers.
Sarah's problem
The sales team talks to customers every day. The product team runs interviews. But all those customer words are spread across different notes, or not written down at all.
So Sarah guesses. She writes "fast and easy to use" because it sounds good. She doesn't know what customers really say.
Before, during and after
How Lynkk helps Sarah find the voice of customer
Sarah's team starts using Lynkk as the meeting recorder for customer calls. Here is what changes.
02One question
Then, Sarah asks Lynkk one question.
"What stops customers from switching to us?"
Fri · One question
03The sources
Lynkk answers from all the calls, with sources.
Sarah sees the answer, and exactly which calls it came from. She clicks to hear the customer say it.
Fri · The sources
The answer
Here is the answer Lynkk gave Sarah (example)
Sarah now writes "We move your data for you" on the website, because that's what customers worry about.
Ask Lynkk
Question
What stops customers from switching to us?
Answer
Most customers worry about moving their old data. Three asked about training for new staff.
Where it came from
· ·
Answered from your own notes · Pro
What Lynkk is
So, what is Lynkk?
Lynkk is AI for marketing teams that records customer conversations. "Voice of customer" simply means what your customers say, in their own words: what they like, what bothers them, and why they buy.
With Lynkk, you get three things:
Every customer conversation, written down.
Answers across all calls: ask a question and see where each answer came from (Pro).
Real quotes: click and hear the customer say it, before you use it.
Is Lynkk right for you?
Lynkk is for you if:
You work in marketing or product marketing.
You run an agency doing research for clients.
You are a founder writing your own website.
Before and after
Customer research, before and after Lynkk
Drag the line to see the same conversation before and after.
| Without Lynkk | With Lynkk |
|---|---|
| Customer words are spread across notes | Every call is written down and easy to search |
| You guess what customers care about | You ask Lynkk and see real quotes |
| Quotes change when people retell them | You hear the exact words first |
And more
What else can Lynkk do?
Record focus groups in the room.
Use the Mac app or web app. Each speaker is labelled.
Share with your team.
Send a note with a link, and turn the link off later.
Many languages.
English, Spanish, Hindi and more.
Work with your tools.
Zoom, Google Meet and Microsoft Teams.
Your customer calls stay private
Notes are private unless you share them. Your data is encrypted and stays in the region you choose. Lynkk never uses your calls to train AI.
Read about securityPricing
Simple pricing
Compare plansPro
$15 a month
Everything in Free, plus unlimited notes and asking Lynkk across all your customer calls.
Questions
Questions people ask
Can Lynkk do focus group transcription?
Yes. Record the focus group with the Mac app or the web app. Lynkk writes the text and labels each speaker.
Does Lynkk sort feedback into themes?
No. Lynkk doesn't tag themes. You ask questions across your calls, and see where each answer came from.
Can I use customer quotes in my marketing?
Ask the customer first. Lynkk gives you their exact words, but permission to publish is yours to get.
Do I need permission to record a customer call?
Yes. Always tell the customer and ask before you record.
Is it free?
Yes, there's a free plan. Asking Lynkk across all your calls is part of Pro.
More use cases
Other conversations people record with Lynkk.
Nine more stories, each with the note that kind of conversation produces. Or see all Lynkk use cases on one page.
- AI for sales callsYou talk, Lynkk writes the notes: the next steps, who will do them, and by when.
- Interview transcription for user interviewsEvery word with each speaker labelled, the main points and the questions still open.
- Standup meeting notes for project managersThe meeting bot joins every morning: yesterday, today, blockers, and tasks with owners.
- Field interviews with no internetRecord on your Mac with no internet. It uploads later, with Hindi, Hinglish and more.
- A lecture recorder for studentsRecord the lecture and get the main points, the topics and every word. Replay any minute.
- AI for lawyersWith your client's permission, the key facts, the documents to collect and the next steps.
- 1 on 1 meeting notes for managersNotes that remember last time: the wins, the problems, and the promises with names and dates.
- AI for real estate agentsEach client's budget, must-haves and your next steps, written down after every call.
- AI for financial advisorsClient review notes written for you: goals, what changed, and tasks with names and dates.
From the blog
Related guides
See every guideCustomer research
Be like Sarah. Write in your customers' own words.
Try Lynkk on your next customer call. It's free to start.